Recover BuildStore Apps After a Certificate Revoke

If several BuildStore apps that worked before suddenly won’t open, check your device status and contact support before deleting the apps. A certificate revoke can stop apps from opening, but a launch error on its own can have other causes. Keep installed apps in place until you know what needs reinstalling and whether you can recover your data.

Check what happened

1. Sign in to the BuildStore account you used for the affected device. Check its device status and any service notice.
2. If you see Processing or Ineligible, follow the guide for the status shown. Processing · Ineligible
3. If there is no clear status or if more than one installed app stopped opening, contact BuildStore Support. Include your device model, iOS or iPadOS version, the app names, when the issue started and the exact error. Ask whether the certificate was revoked and what to do next.

If only one app is affected and the device is ready, start with the app installation and launch checks.

What recovery is included?

• Premium. The published Terms describe a move to a new certificate, one month of subscription time for the disruption and subscription-time coverage for any Apple cooldown that follows. The cooldown can delay when installation becomes available.
• Light and Starter. The plan covers the lifetime of the assigned certificate. It does not include a replacement certificate or downtime compensation. Check your options with support before paying again.

BuildStore Terms, sections 5–7

Reinstall only when the device is ready

Follow the recovery instructions for your device. Before removing an app, check how to save and restore your progress. When your device is ready and you know which apps need reinstalling, use the app installation guide.