When I purchase a subscription, is it a one-time payment or a yearly payment?
By purchasing an account you gain access only for one year and for one device. However, you will not be automatically charged for the next year. Click/tap here for more info about Pricing Plans.
In the self-diagnostic explanation:
Text should be: “Before contacting us, we recommend trying the brand new SELF-DIAGNOSTIC feature. You can fix your account manually in a blink of an eye by clicking this link and following the simple instructions given.