Frequently Asked Questions

General

I’m new guy at here. How to get the BuildStore apps?

How can I pay for my account? I don’t have PayPal/credit card.

New iOS update is out/I’ve got the brand new iPhone, does the Buildstore support it?

What is the UDID?

I purchased the account a while ago and now got the new device (in case of loss, buying a new gadget and etc.), do I have to pay again? Could you please make a free transfer?

I just paid for my BuildStore account and nothing works and prompts to pay again. What should I do?

I paid for the account months ago and now it prompts me to pay again for the same device. What's going on?

How to cancel my account?

I need to change my registered email, is there any way to perform this?

The [AppName] is revoked everywhere at this moment of time. If I pay $9.99, will it work now?

How to add a game to any emulator?

Payments

Will I be charged again when my subscription expires?

Do I have to pay again to use my apps when subscription expires?

Is the payment one time thing or is it a yearly?

Troubleshooting

Before contacting us we recommend you to try the brand new SELF-DIAGNOSTIC feature. You can fix your account manually in a blink of an eye by clicking this link and following simple instructions

I'm trying to install ++(tweaked) app, but when I press run, nothing happens. All other apps install perfectly. What should I do?

I changed my device and wanna purchase the account for it, but system won’t let me do this. It only shows the old UDID on the main builds.io page. How to register?

My apps were downloading smoothly days ago and now it says «can’t be downloaded at this time». What's going on?

I need to restore my device to fix something (I’m not changing the device), will I lose my Buildstore account?

I restored from a backup copy recently and now cannot install the apps. I also found out that the profile wasn't installed properly. What should I do?

Refund policy

If you feel dissatisfied with the service, you may request refund thru PayPal. Refund processing is reviewed for every case separately. You might be asked to provide additional information about your Builds.io experience. We use Refund Policy to decide if refund should be made.


Contact our support team here if you have any further inquiries.

Contact us